Care: Follow the guidance for the material of your piece. Avoid moisture, abrasive cleaners, solvents, polish, or conditioner unless advised by SIRAE. View Care & Restoration.
Delivery: Complimentary delivery across the UAE — every piece, every order, every Emirate. Ready pieces dispatch within 1 business day: Dubai and Sharjah next business day, other Emirates 2–3 business days; GCC 5–8 business days. Made-to-order pieces require approximately 4–8 weeks from order confirmation.
Returns: Eligible Ready pieces may be returned within 14 calendar days when unused, unmarked, and complete with original packaging and proof of purchase. Co-created and made-to-order pieces may be cancelled before production begins, less bank or payment-processing charges; once production begins, the deposit is non-refundable. Read the Return & Refund Policy.